RETURNS AND COMPLAINTS

We make every effort to ensure that the descriptions and photos of products in our store are as true as possible, but if you do not meet your expectations, you can return, exchange or complain about the ordered goods.

RETURNS

The customer has the right to return the purchased goods without giving a reason within 14 days of concluding the contract.

The necessary condition for accepting the return is:

1.Return unused and unused product with original security to:

VELLU
ul. Słowackiego 98
26-600 Radom
tel. +48 728 888 161

2. Attachment of proof of purchase.

3. Sending to the email address eshop@vellu.pl return form.

The cost of returning the goods in the event of withdrawal from the contract shall be borne by the Buyer.
We do not accept parcels on delivery.
The cash back shall be made by bank transfer to the indicated bank account.

WYMIANA

The customer has the right to exchange the goods within 14 days from the date of delivery. The condition for exchange is:

1. Returning unused and unused product, with original security to:
VELLU
ul. Słowackiego 98
26-600 Radom
tel. +48 728 888 161

2. Attachment of proof of purchase.

3. Sending to the email address eshop@vellu.pl exchange form.

The cost of delivery is covered by the Buyer.

COMPLAINTS

In the case of complaints, please completecomplaint form.

And send to e-mail address eshop@vellu.pl

Detailed information and conditions of complaints can be found inRegulations.

Menu Główne
×

Cart